Customer Relationship Management (CRM) are crucial for modern day businesses in managing the end-to-end business communication with their customers. CRM systems form the core of most IT portfolios because the return on investment in CRM systems is huge. Customer satisfaction is the primary objective along with internal needs to track the critical business communication with customers. With the advancement of new selling channels (web, mobile), a special emphasis is needed put on self-service tools, electronically-managed relationships and personalization of online consumer experience.

Dhanashree Inc. specializes in providing our customers with complete CRM solution. We have experienced consultants who possess considerable experience in different aspects of building an effective CRM system. We can guide you through different stages of the solution implementation offering sound advice and help you select the right strategy.

The process of building a reliable CRM system goes like this:

• CRM Strategy Definition
• Requirements Elicitation
• Business Processes Modeling
• Architecture Design (Technical and Low-level)
• Prototyping and Usability Modeling
• Development and Testing
• 3rd Party Software Identification and Integration
• Customization / Change Management
• Implementation / Full Testing / Deployment
• Legacy Applications Integration
• Data Migration

Understanding of all aspects of the CRM software implementation coupled with strong technical expertise allows us to deliver CRM solutions that are fully customized to client?s requirements and business needs.

Our expert consultants can help you understand all the implementation possibilities to help you select the right components of the future CRM system that are important for your business:

• Lead Qualification & Tracking
• Contacts and Accounts Management
• Campaigns Scheduling and Tracking
• Team Management and Tasks Distribution
• Document Circulation Management
• Catalog Management
• Integrated Collaborative Tools
• Customer Support Tools
• Data Analysis and Multi-level Reporting

At Dhanashree Inc., we strive to combine our functional knowledge with technical prowess to ensure that we offer solutions that address your immediate pain areas.